We provide instant account activation for our shared and reseller web hosting plans. VPS servers are activated within 2 hours in most cases however at times we may need up to 24 hours to activate the service. Dedicated servers are activated within 2-4 hours if we have the requested hardware in stock. If you require a custom setup we may need more time to deliver it from our vendor.

Any account may take more time to be activated if it fails the initial verification. In that case, we will contact you with details and steps to complete the verification process.

You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 7 days before the renew date of the Services. Creativefast provides 7 days grace period after the renew date. If the invoice is not paid within the 7 days grace period Creativefast will temporary suspend services until the invoice is paid in full. Creativefast will terminate Services not paid in full 15 days after the Services have been suspended.

If you want your account to be re-activated after it has been terminated for non-payment you will need to pay all renewal invoices since the suspension and a one time Rs.1000/= reactivation fee. We will restore your data from backups but you will need to re-create manually any mysql usernames and privileges for each of your accounts. Such reactivation is only possible when we still keep a backup of your data on our backup servers.

Invoices that have been paid more than once because of  2checkout subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices.

Customer agrees to keep his contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspension, Services termination, new Services provisioned and any other related information. Creativefast recommends using an external e-mail address so that the Customer can receive messages in case there are problems with the Services.

Cancellation requests need to be placed via the client dashboard by clicking on My services, then on Manage and then on the Request cancellation button. Cancellation requests sent via e-mail will not be considered legitimate and you will still be billed for the Services until a legitimate cancellation request is placed. Cancellation requests may take up to 7 days to be completed.

Customer is responsible for the content uploaded to his account. Customer is responsible for the actions of his customers using accounts within our servers and network. In case Creativefast’s terms of service are violated, Creativefast will suspend the account violating the terms and will notify the Customer via the e-mail on file.

Creativefast will not be held responsible for any harm or damage caused by the use of our services. Customer agrees to use the Service in his own risk.

You can request a refund if you place a cancellation request within 90 days of your first order. A refund cannot be requested for services ordered more than 90 days of your sign up date. The 90 day money back guarantee doesn’t cover VPS and dedicated servers, domain name registrations, Web designing , web developments , logo designing , creativedesigning , SSL certificates, software licenses or custom software installs.

Violation of the terms of service will waive the refund policy.

Customer agrees to use the Services for lawful purposes only. Creativefast prohibits the following content on our servers and network.

• Anything related to IRC
• Proxy Scripts
• Anything related to torrents
• Warez, hacking tools, exploits
• Porn web sites
• Download oriented web sites
• Sites promoting illegal activities
• IP Scanners
• Hacker focused sites

Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.

Customer agrees not to use our shared, reseller or VPS hosting space as a storage for backups.

Customer is responsible to keep their accounts up to date and secure at all times. Directories must be chmod to 711 and configuration files with passwords must be chmod to 600. Scripts, plugins, modules need to be kept up to date at all times. A strong password must be used.

Creativefast keeps backup of all files and databases. Creativefast keeps daily and weekly backups for budget reseller plans and VPS servers. Creativefast keeps daily, weekly and monthly backups for the shared web hosting and power reseller plans.

Customer agrees to use Creativefast’s backups on his own risk. Creativefast doesn’t guarantee the existence of backups at all times and recommends the Customer to store their own backups at all times.

Creativefast requires justification in order to assign a dedicated IP to the Customer. Valid justification is SSL installation or installation of a service that requires to listen on a separate IP address.

We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. Creativefast offers a separate service if you need to send thousands of e-mails.

Purchased mail lists, opt-in lists will be considered SPAM.

Creativefast reserves the right to charge a clean up fee the Customer who sent unsolicited e-mail which caused the IP of our server to be blacklisted for sending SPAM.

Any account on the server cannot use more than the following CPU or memory resources. If you use too much system resources, you will be notified to take the necessary actions. If the usage is too high to keep the server unstable, we will suspend the overloading account so that it doesn't affect the other clients on the server.

1. Shared hosting

Customers may not send more than 500 e-mail messages per hour. CPU/memory resource limits:

• Plan Mini - 1%
• Plan Start - 2%
• Plan Advanced - 4%
• Plan E-commerce - 6%

2. Reseller hosting

Customers may not send more than 400 e-mail messages per hour. Any account on the server cannot use more than 2% CPU or memory resources.

If your server had downtime, we will issue a refund as noted below.

• 99.9% - 0% credit
• 99.8% - 10% credit
• 99.7% - 20% credit
• 99.6% - 30% credit
• 99.5% - 40% credit
• 99.4% - 50% credit
• 99.3% - 60% credit
• 99.2% - 70% credit
• 99.1% - 80% credit
• 99.0% - 90% credit
• Less than 99% - 100% credit

Please note that scheduled downtime is not counted as ‘real downtime’ and you will not get a refund for it. In order to get a refund, you will need to open a ticket with our billing department and claim the downtime by including logs and other details you feel relevant. The credit will be applied to your account within 7 days after your claim is approved.

Creativefast reserves the right to make changes to the terms at any time without notification. Customer agrees to visit the terms of service regularly for updates.